If you purchase a Lux Take Off Disposable, you MUST WAIT 3-5 MINUTES BEFORE USE.

The reasoning for this is because they are packaged so that the coil is not exposed to the liquid. This is to cut down on the number of leaking devices due to oversaturated coils. When you open it, you push the top down into the mouth piece. This is when the coil is exposed to liquid. IT TAKES 3-5 MINUTES FOR THE LIQUID TO FULLY SATURATE THE COIL. If you do not allow the time for this process, you WILL BURN your disposable because the cotton is dry and not saturated with the liquid. 

We will not exchange these out as this is not a manufacture defect. 

Thank you and enjoy!